Here to Help: Customer Service, Roadside Assistance Teams Keep 66 Express Drivers on Track

Provided by I-66 Express 

“If there is a day to take express, today is the day.” — Calvin M. on Facebook

“The 66 Express lane is clutch.” — @IDeINz on Twitter

“Time is money. And time is the most valuable thing you have. To me it’s money well spent.” Damien L. on Facebook

When drivers choose to ride the 66 Express Outside the Beltway, they’re never alone. Highly trained, fully staffed teams of Customer Service and roadside assistance professionals are always ready to help 66 Express drivers at any point along the way.

Free 24/7 Roadside Assistance

The 66 Express Roadside Assistance Team is available 24 hours a day, seven days a week, to assist drivers of disabled vehicles stranded along the roadway. Whether it’s a broken-down car or a flat tire, drivers just need to call #77 from their mobile phone to reach the Virginia State Police and the Roadside Assistance Team. A fully equipped 66 Express response vehicle will be dispatched to the driver’s location right away and a team member will be ready to render whatever assistance is necessary to get the driver moving again.

It’s all the roadside benefits of a motorist club like AAA – but 66 Express drivers get it for free.

“Chris was fantastic! Showed up immediately and provided amazing help! Saved my day!” — 66 Express customer after calling the Roadside Assistance Team

How To Reach 66 Express Roadside Assistance

Call #77 from a mobile phone anytime.

“Josh was a lifesaver. He helped us after we struck a rock and got a flat tire. He went out of his way to make sure we were safe and taken care of. I felt much safer once Josh arrived.” — 66 Express customer after calling the Roadside Assistance Team

Putting the “Service” in Customer Service

Need to pay a toll? Curious whether you qualify as a High-Occupancy Vehicle (HOV) under VDOT’s rules? The 66 Express Customer Service Team is available by phone or website to answer any questions promptly and accurately, making sure drivers have the information they need to enjoy the greatest benefit from the roadway.

How To Reach 66 Express Customer Service

“I sincerely appreciate your guidance throughout this process. Your excellent customer service has been instrumental in making this experience more manageable. I appreciate your dedication to resolving this matter and ensuring a smooth process moving forward.” — 66 Express customer after working with the Customer Service Team

Answering approximately 98% of incoming calls in less than 45 seconds, the Customer Service Team for the 66 Express Outside the Beltway has consistently earned rave reviews, averaging 4.74 stars on a 5-star scale.

Sit Less, Do More

Time is what the 66 Express offers. Since the managed-toll roadway opened in November 2022, average travel time for the entire 22.5-mile corridor has been reduced by 54% to 19 minutes in the express lanes, while average travel time in the general-purpose lanes has also been significantly reduced.

“My bus uses the new I-66 Express lanes. 45 min to the Pentagon from Exit 44, 1:15 to the Navy Yard.” — Edward L. on Facebook

“I love having the option to pay. Before you were stuck in traffic no matter what and even if you could HOV it wasn’t always faster. The express lanes are so nice and I’ve noticed that even when I don’t use them, my commute is shorter than it used to be.” — Catherine A. on Facebook

“This is one of the best E-ZPass Express Lanes in the history of E-ZPass Express Lanes.” — EC4U2C_Studioz on YouTube

The 66 Express Outside the Beltway was expressly built to deliver time-saving value to the commuters, travelers, and businesses who rely on I-66. This roadway is here to keep you moving – and the Roadside Assistance and Customer Service teams are here to help when you need it.


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