Omega Seiki has entered into a strategic partnership with ReadyAssist to introduce an extensive roadside assistance program for its three-wheelers to deliver a seamless and reliable customer experience.
ReadyAssist's Roadside Assistance (RSA) program will cover all deployed OSM vehicles focusing on prompt emergency assistance, after-sales support and the overall reliability of its electric three-wheelers in the first year.
During the second year, a retail subscription plan will be introduced, granting access to the ReadyAssist RSA for all existing Omega Seiki vehicles.
In addition to roadside assistance, ReadyAssist will extend support for hub movements through towing services based on ad-hoc orders, following a Garage-to-Garage (G2G) model.
Vimal Singh SV, Founder & CEO of ReadyAssist, stated, "At ReadyAssist, we're committed to providing reliable assistance to OSM customers, contributing to a seamless and satisfying electric vehicle experience."
Uday Narang, Founder and Chairman of Omega Seiki Private Limited, highlighted the collaboration's potential to set new standards in the electric vehicle support ecosystem. He expressed confidence that the partnership would elevate after-sales support and reinforce their position as leaders in the dynamic landscape of electric mobility.
Omega Seiki Mobility (OSM) also runs Company Owned, Company Operated (COCO) Service Centers for direct control and quality adherence. Nationwide, all dealerships have comprehensive service setups, supported by a proactive on-ground service team of 70 individuals.
Published On Dec 18, 2023 at 11:02 AM IST
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